News
International: Dalian Port Delays
July 22, 2010
In response to the weekend's explosion of a major oil pipeline Dalian Port, one of China's largest, is experiencing severe delays and vessel omissions as authorities conduct a massive clean-up operation. The full extent of delays is as yet not fully known, but we will keep you informed of any developments.
New Phone System Improves Service
July 14, 2010
With OnTrax and ediEnterprise, On Time Express took the initial steps in providing state-of-the-art technology solutions for your transportation needs. With OnTrax, your shipments are visual from booking through delivery and P.O.D. 24/7. You are in control. ediEnterprise provides seamless invoicing by implementing electronic P.O.D.
On Time Express is now taking the second step, upgrading our telephone system effective July 13, 2010. This system will allow you more control by calling the specific department based on your needs as follows:
| Customer Service - Phoenix | 800-247-6999 |
| Truckload Team | 866-668-4635 |
| Customer Service – Dallas | 866-688-3927 |
| NLM Team | 866-809-0096 |
| Consolidation Team | 877-698-0006 |
| Customer Service – Chicago | 847-357-1332 |
| Border Operations Team | 956-682-1333 |
| Administration | 480-634-9190 |
Tim Sisung, VP of Administration and Logistics, applauds this upgraded technology. "These numbers will route your call to a member of the dedicated team indicated and maximize connection to a real human being! Customer service has always been a priority at On Time and this system will enable us to monitor our call volumes and make sure our customer service is second to none."
The Administration line has been created to keep our exceptional customer service representatives available to care for client needs by routing other calls to their respective groups. We are excited to add this benefit to the On Time Express customer experience!
On Time Express has repeatedly displayed impeccable personalized service solutions, world class quality and superior communications. We have committed to a technology platform and communication tools necessary to exceed our valued customer's expectations while developing the most expedient solutions with flawless execution.
We appreciate your patience through our transition. We very much appreciate your support of On Time Express and will continue to work hard to earn that support.
PSS For Asia Announced
May 10, 2010
Please note the following PSS effective from June 15 to November 30, 2010:For Far East (except India) and S. Africa to U.S.A:
USD 320/20' container
USD 400/40' container
USD 450/40' high-cube container
USD 506/45' high-cube container
For India to U.S.A:
USD 360/20' container
USD 450/40' container
USD 506/40' high-cube container
USD 570/45' high-cube container
OnTrax is Here!
February 25, 2010
With On Time Express' new OnTrax online system, you will know where your freight is, what is included in the shipment and, once it's delivered, see how much the final invoice is…all online 24/7!
This secure system allows you to be in control of your freight from start to finish.
Enter your information online to receive an instant quote. Use that information to request the time you would like the freight to be picked up at your location. Select the service level and provide any special instructions to safeguard your shipment.
Communication is critically valued. The more the shipper, consignee and everyone involved in the shipment understands, the more your needs will be satisfied. Because of that, packing lists and other documents critical to the successful delivery of your freight can be attached to the shipment request with the quick click of a button making these critical documents available to those who need to know.
Then watch the magic. On Time Express’ professional drivers, with an industry-high 99% on time performance, arrive as requested, securely load your freight with care and set off to their appointed destination. Along their route, you can see their progress online with daily or more frequent updates.
Finally, you will receive notice when the freight arrives on time and safely at its destination.
The online software doesn’t stop there, however. Continue to monitor your invoice online. Monitor shipment history. Create customized reports.
All this PLUS you can customize what individuals within your organization see. Accounting will want the invoice information, the dock personnel will want to see what freight is coming/going, etc. The options are unlimited. Communication has never been easier.
In addition, the On Time Express Customer Service Team is available 24/7/365 to help. Call 800-247-6999 for all your shipping needs. Our Team is knowledgeable, friendly and ready to help.
Import Security Program ISF 10+2 Starts Jan. 26, 2010
January 18, 2010
Please be aware the Import Security Filing program, ISF 10+2, will officially start January 26, 2010. Whenever there is any error, late submission, or invalid info, a fine of 5,000 (USD) will occur. Please provide both the ISF information and AMS informtion to us at the same time. For more information, click here.
Logistics Solutions Dept. Enhances On Time's Services
March 11, 2009
On Time Express is differentiating itself from the freight forwarding industry with a newly created Logistics Solutions Department. The Logistics Solutions Department centralizes five key areas of the company: routing, quoting, customer pricing, supplier compliance, and cost analysis. The benefit for both the Company and their customers is a greater ability to provide customers with effective, customized and quality transportation solutions.
Tim Sisung, who has been with On Time Express for ten years with increasing levels of responsibility, has been promoted to Vice President of Administration and Logistics. Sisung has in-depth knowledge of all facets of On Time’s operations, competitive environment, systems and cost factors. In addition, he has keen analytical skills which enable him to find strategic customized solutions to the most challenging logistics opportunities. "The creation of this department will benefit our clients by allowing us to provide them with multiple solutions quickly," commented Sisung.
"Tim’s unique blend of skills and knowledge allow On Time Express to offer creative solutions to our expanding markets. On Time Express is a progressive, innovative transportation operation that provides quality logistics services through creative and customized solutions. Clients are starving for new ideas in a challenging environment. Tim’s department is helping us win with large companies throughout the world. These solutions driven by the ‘voice of the customer’ will continue to fuel our growth", remarks Bart Wilson, President/CEO.
Dallas Sales Force Grows
January 30, 2009
Eric Kunz recently joined On Time Express as Global Account Executive. Kunz is a 15-year transportation industry veteran with a history of successful sales and operations leadership at Roadway Express, Mach1 Global Services and Tazmanian Freight Systems.
At Roadway Express Kunz was awarded various sales and operations awards for always exceeding his goals and for innovative “outside the box” initiatives that proved to be very successful. Kunz has also had the opportunity in the forwarding industry on three separate occasions to utilize his knowledge, experience and team building skills to incorporate processes and procedures that inspired each station to double and triple its revenue growth within 18 months.
Kunz comments, "I am excited about the opportunity to join the On Time Express team. In a very short period of time I have met a group of people at On Time with whom I want to be associated. The attitudes and leadership are some of the best I have seen in this industry. The vision and direction of Bart Wilson and the executive team is inspiring. It is rare to find leaders in the world we live in with high values, high morals, strong work ethics, a desire to accomplish great things and a plan to make it all happen. On Time Express has all of these things and I am blessed to be a part of it. I can’t wait to get things rolling."
Bart Wilson praises Kunz' knowledge and passion, "The addition of Eric Kunz to the On Time Express team raises the bar on our ability to create solutions for our clients. Eric has a history of generating breakthrough results and building client relationships based on value and integrity. On Time Express is a company on the move and talented, dedicated, successful, people like Eric will insure a winning result for On Time Express and our clients. We are thrilled by Eric’s decision to join On Time Express."
Security for Olympics Impacts International Shipping
June 28, 2008
A Beijing government official announced effective July 1, 2008, trucking within the Bijing area will be restricted due to the heightened security of the Olympics. All trucks registered outside the Beijing city limits will not be able to enter into Beijing Area from July 1st until Sept 22nd. As a result, trucks registered within the city limits are increasing their rates.
Since demand for local truck service for Beijing Cargo is high, the trucking price is very unstable. With limited trucks, not only will the trucking fees increase, but also pick up and delivery charges within Beijing area are rising. At this point, it's expected that all trucking expenses for Beijing will increase at least five times the normal price. This will affect the air rates from Qindao and Dalian. Due to the uncertainty with regards to the trucking connection and the cost of trucking cargo to Beijing, air rates from these origins may fluctuate.
Please contact your local On Time Express sales professional for more information.
Weather in China Causing Massive Delays
February 4, 2008
Please be advised that as of midnight Friday, February 1 and until further notice Shanghai Pudong Int'l airport has been brought to near standstill by heavy snowfall in the area. Widespread delays and cancellations for both inbound and outbound flights are expected. Normal operations may resume later but this will depend upon weather conditions improving.
The inclement conditions in Shanghai and throughout China are expected to continue and further delays may result for export shipping.
For two weeks, much of China, which was long known for its capacity for mass mobilization, has been tied in knots by a series of major snowstorms. Although large, in most places the snowfall, described as having been the worst in 50 years, has been nothing like the deep cover that other parts of the world often experience in winter.
The freak storms are especially disruptive because they hit temperate parts of China that have little experience with snow. Houses in the south are poorly insulated and many communities lack snowplows and other equipment to cope with the heavy snowfall. State television has shown scenes of trucks creeping along through snowbound towns while wind-blown pedestrians slip on icy pavement.
In one of the hardest-hit areas, large parts of Chenzhou, a city of 1.2 million people in Hunan province, has been without power or water for nearly two weeks, the official Xinhua News Agency said. It said the nearby cities of Hengyang and Yongzhou also suffered blackouts.
"At present, this snowy and icy weather still shows no signs of abating," the civil aviation regulator added in a statement on its website. China warned residents of Shanghai and neighboring Jiangsu and Zhejiang provinces, the country's commercial engine room, to stay indoors if possible. In Shanghai, some food shelves in shops emptied as people stocked up.
Analysts said the brutal weather was a short-term blow to the economy and would stoke inflation that already has the government worried. It hit an 11-year high of 4.8% last year.
Chinese New Year Holiday Interrupts Shipments
January 25, 2008
One of the most important celebrations in Asia is Chinese New Year. It is a time of family reunion that is celebrated with parades, fireworks and numerous gatherings. The Chinese year 4706, the year of the rat, begins on February 7. In honor of this holiday, factories, offices and ports are closed from February 7 - 15 so everyone can enjoy time with their family.
In the upcoming days conditions at the ocean ports and airports will be congested and space will be very tight. As you book your shipments before the holiday please contact your On Time Express professional (800-247-6999) to ensure your goods move as soon as possible without interruption. On Time Express is partnered with world class agents in Asia who give you the top quality, professional service.
Happy Chinese New Year from everyone at On Time Express.
Upcoming Peak Season Surcharges Announced
September 26, 2007
As the height of the peak shipping season draws closer, On Time Express is committed to providing the latest information on the current condition of the market. The large ocean carriers are reporting that they are above projections and all ships are running at near capacity. Air freight from Southern China is also reaching peak status.
This peak capacity triggers the onset of the Peak Season Surcharges (PSS). Beginning Friday, September 28, 2007, there will be a $0.20 per kilo peak season surcharge on all air freight. This surcharge is in effect for all air freight coming from Hong Kong and the Southern China region.
OTE Receives ATA Award for Second Year
September 25, 2007
For the second year in a row, On Time Express (OTE) of Tempe was awarded the Fleet Safety Award from the Arizona Trucking Association. The award was presented to Bart Wilson, President/CEO of OTE Saturday, September 22, 2007 at the ATA Annual Leadership Conference held at the Westin LaPaloma Resort and Spa in Tucson, Arizona.
The 2007 award was given for the best safety rating of companies in the less-than-truckload (LTL) category traveling under 500,000 miles per year from July 1, 2006 through June 30, 2007. Winners were selected based on the least number of accidents per mile. The Fleet Safety Awards are co-sponsored by Great West Casualty Company.
OTE also received additional Fleet Safety Awards for their outstanding achievement in highway safety: Third Place Award for the 2,000,000 to 4,000,000 mile LTL/intercity category and another Third Place Award for the 2,000,000 to 4,000,000 mile LTL/Combined category.
Bart Wilson, President of On Time Express, had this reaction, "We are extremely proud of our safety program and our drivers who are committed to continually putting safety and professionalism first. This proves that freight can be delivered on time and safely while obeying the ‘rules of the road.’ We’re honored to receive the Under 500,000 Award for the second year in a row and to receive awards in two additional categories. Our customers can be assured that On Time Express is committed to safety and reliabilty and hiring only the best drivers to transport their freight."
China National Holiday October 2007
September 21, 2007
As is traditional in PR China, the first week of October (October 1-7) is the celebration of the National Holiday and Golden Week. As a result, all our agents in China will be closed during that period. Agents will resume working on the 8th of October 2007. During the holiday period, please be advised that:
- Prior to this holiday period it is expected that there will be a rushed demand of export airfreight shipments. Therefore it is recommended that bookings by shippers are send to our agents no later than 28th September 2007 at 12:00 noon (EST) in order to be able to arrange space with carriers and uplift before or during the holidays
- 29th and 30st September 2007 are normal working days
- All our agents will have shift duty staff during the holidays. All e-mails shall be read and replied, but with limited work force
- The warehouses will be operated during the holidays and goods able to be delivered by the shippers, however with a pre-booking to our offices only
- Any air import shipments into China shall be pre-alerted prior of uplift at origin to our offices in order to avoid any storage charges during the holidays
OTE Presented Prestigous Inc. 5000 Award
September 11, 2007
Bart Wilson, President/CEO of On Time Express (OTE) in Tempe, accepted the prestigious Inc. 5000 Award on Saturday, September 8 at the Inc. 5000 Conference held in Chicago, Illinois.
Companies listed in the Inc. 5,000 are ranked according to their percentage revenue growth from 2003 through 2006. To qualify, companies must have been founded and generated revenue by the first week of 2003, and therefore able to show four full calendar years of sales. Additionally, they had to be U.S.-based, privately held, and independent--not subsidiaries or divisions of other companies--as of December 31, 2006. Revenue in 2003 must have been at least $200,000, and revenue in 2006 must have been at least $2 million. On Time Express received the award based on a 50.2% revenue growth from 2003 through 2006.
"This is a true testament to our employees and customers to be recognized as one of the fastest growing companies in America. Our employees excel in surpassing customer service expectations. That top-notch service and our tremendous, loyal customers are what enabled On Time Express to receive this prestigious award. We are very humbled and honored." ~ Bart Wilson